When you order from janiehouse.com you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment. You can choose your preferred shipping method on the Order Information page during the checkout process.


We process orders between Monday and Friday. Orders will be processed within 2 to 5 business days of ordering and then shipped. Please note that we are off on the weekend which may cause the delay. In situations where products are in high demand, processing time can take longer than 5 business days.

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.


Packages from our warehouse in China, USA, UK and Canada will be shipped by YunExpress or ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.


The total time it takes to receive your order is shown below:

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

  • Processing time (2-5 business days): The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
  • Shipping time (7-20 business days): The time for your item(s) to travel from our warehouse to your destination.


  • For Continental US: Standard Shipping: $2.99 for one item + $1.99 for additional items shipped domestic
  • Rest of World: $7.99 for one item + $1.99 for additional items


Shipping time varies by location. These are our estimates (This doesn’t include our 2-5 day processing time)

Location Estimated               Shipping Time

United States                         7-20 business days

Canada, Europe                    10-35 business days

Australia, New Zealand          12-35 business days

Rest of World                         20-60 business days


You will receive an email once your order ships that contains your package’s tracking information. If you haven’t received tracking info within 5 days, please contact us.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If the tracking information is not updated before 5 days you place the order, please contact us at our customer support email for quick assistance.


  • Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.


You have up to 24 hours to update your delivery address. Please email us at [email protected] if you need the address to be changed


It is the responsibility of the buyer to make sure that she or he fills the correct shipping address in (especially the exact number of the apartment in a building). If you found some problems with your shipping address within 24 hours of placing your order, please contact us via email address [email protected] so that we can assist you to change it to the right form. Otherwise, we will send you the carrier’s phone number so that you can contact them and correct your address.

To reduce the shipping cost as much as possible, we use the one-way shipping service so if the package is returned to the sender, even if the tracking update shows the “delivered to original sender” it does not mean the package was returned back to our warehouse address but our shipping agency storage. Therefore, please be informed that we are unable to refund the order if:

  • The package failed to be delivered after several attempts by the shipper.
  • You refuse the package.
  • The package was failed to be delivered because of any problem relating to the shipping address you provided.
  • You state that you have not received the package but the tracking update shows that the package was successfully delivered or showing the “delivered” status.

For lost or missing packages that are agreed to be replaced by us, we will only provide you with the information of the shipping carrier and tracking number associated with your order so that you can track your package.