We accept payment via Paypal/Credit Card (Power by Paypal Express)

PayPal Express – Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.

To complete the checkout process on the website. You need to follow the following steps:
1. Press “Process to checkout” on your cart
2. Fill in the information in the “Billing details” section. This is important information for us shipping your order. If the shipping address is different with “Billing details”, you need to enter it again inform ” Ship to a different address?”
3. Last check the information you buy
4. Choose the payment method via Paypal/Credit Card (Power by Paypal)
5. Login to Paypal account to complete the payment process.

Please NOTE:

  • Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.
  • In case your Paypal account balance is not enough (low), you can optionally enter Visa / Master Card information right on your Paypal account to make payment.
  • There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: [email protected]  with subject ‘Fail Payment’ and provide your details and/or screenshot of trouble (if can)

Orders

1. Where is my order confirmation number?

An order confirmation number is only generated for online orders – once you’ve successfully placed your order online , you will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Team via email: [email protected]  with subject ‘Order Checking’

2. Why does my order status show ‘Payment Pending’?

Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn’t get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: [email protected]/  with subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?

Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: [email protected]/  with subject ‘Order Whereabouts’ as the concern.

3. Can I make changes to or cancel my order once it’s been placed?

You have up to 24 hours to update your delivery address and up to 6 hours to products adjustment. Please email us at [email protected] with subject ‘Order Support’ if you need anything to be changed.

DELIVERY

1.How can I track my order?

After your orders are placed successful, We will send you detail & update orders’ tracking number when it’s available. Therefore, you could use it to track your orders’ delivery at https://janiehouse.com/track-my-order/

2. My order is Preparing to ship/ In Transit, what does that mean?

Hang tight! Your order has been packed and has left M-Plus Ecommerce ‘s warehouse! At this stage, you’ll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 24 hours for your tracking to be live.

3. What are your delivery options and how long is shipping?

You can find more detail at https://janiehouse.com/shipping-policy/

But notice that:

  • Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
  • Delivery is only available on weekdays (excluding Public Holidays).

4. Do you process orders during Public Holidays?

While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.

5. Why is there a delay in delivery?

Due to a high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.