We, at Janiehouse.com, strive to delight our customers with everything from our products to our services. As part of our commitment to this goal, we do allow order cancellations under certain conditions. Please refer to the FAQs below to understand our cancellation policy.

FAQS ON CANCELLATION POLICY

Can I cancel my order?

Yes, you can. We only accept cancelation requests within 6 hours from the placing time. Every cancellation request which is raised later than 6 hours from the purchasing time will not be accepted.

However, please be well-informed that if you cancel order, 30% of your total order value should be charged for the cancellation because we need to pay for management, processing, and transaction fee on Paypal.

Can I modify my order?

Of course, you can. However, that’s only possible when your order has not been put into production at the time of your modification request.

Why do we not accept late modifications?

Once your order has already been put into production, it cannot be changed. Therefore, we can accept modification requests only before the production begins.

How much time do I have for cancelling or modifying the order after placing it?

Depending on the orders volume and product type, our production schedule often varies by a day or two. However, we only accept cancellation or modification requests up to 6 hours after receiving your order, and up to 24 hours with address modifications.

Can I cancel the order after it has been shipped?

No. Once the order is processed and shipped, we can neither modify it nor cancel it.

How should I make a cancellation or modification request?

You can email your request at [email protected]aniehouse.com in the due time (6 hours since ordering).